AUTO ACCIDENT? KNOW YOUR RIGHTS / FAQ

It is our goal at Gilbert Collision Center to provide you with as much information as possible so that you can make educated decisions and feel confident in your vehicle repair decisions. If there are any questions you have that aren't included here, please submit them here.

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Know Your Rights After An Accident

I was just in an accident. What now?

First, be sure all occupants, including yourself, are safe and immediately contact proper authorities/law enforcement. Move your vehicle to a safe area if possible. Be sure you document the accident by taking pictures, writing down names, and obtain a copy of the police report. For more detailed instructions, visit our "After an Accident" page.


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Can my insurance company require me to have my vehicle fixed at a certain body shop/collision center?

No. You are able to have your vehicle fixed at the location of your choosing. Insurance companies may have preferred body shops due to prenegotiated rates or other factors, but you need to make sure you fix your vehicle at the location you know has your best interests in mind.

While some shops have no problem putting used, junkyard parts on your vehicle, Gilbert Collision Center in Okeechobee will FIGHT FOR YOU to only install new parts whenever possible. That's the Gilbert Promise!


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Do I have to have more than one estimate?



You do not need to have more than one estimate. When you receive your estimate from your insurance adjustor, we will begin the process of ordering the parts needed to start the repair.

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What should I do if my insurance adjuster has not seen my vehicle before I gave you the keys to my car? Does this process have to be completed first?


No, you do not. To make the process easier and more convenient. you can leave your vehicle with us and have your insurance adjuster to the appraisal here. We work closely with most insurance companies and will be able to advise them of any work and repairs that need to be completed on your vehicle.


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Do I need to schedule an appointment before bringing my vehicle in for an estimate?



To provide you with the most accurate estimate we do recommend scheduling an appointment first. You may do so by clicking here or calling, 863-763-3154.


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Does Gilbert Collision Center provide rentals while my vehicle is being repaired?



Yes, we do! If we are currently repairing your vehicle, a rental may be provided when available or we will help arrange one with a local car rental company.  Please ask our Collision Center team at the time you bring your vehicle in. Also, check with your insurance carrier for rental coverage.
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Insurance

Can my insurance company require me to have my vehicle fixed at a certain body shop/collision center?


No. You should be able to have your vehicle fixed at the location of your choosing. Insurance companies may have preferred body shops due to prenegotiated rates or other factors, but you need to make sure you fix your vehicle at the location you know has your best interests in mind. 


While some shops have no problem putting used, junkyard parts on your vehicle, Gilbert Collision Center in Okeechobee will FIGHT FOR YOU to only install new parts whenever possible. That's the Gilbert Promise!


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What information do I need to file an insurance claim after an accident?

Each insurance provider has different requirements when filing an insurance claim. You will need, at minimum, the following:
  • Insurance policy number - this is usually listed on your insurance card
  • The date of the accident
  • Where the accident occurred, the location 
  • A description of how the accident occurred
  • Name, address, license plate, and insurance information of the other party involved. This information can usually be found on the police report.
  • A copy of the police report
While some shops have no problem putting used, junkyard parts on your vehicle, Gilbert Collision Center in Okeechobee will FIGHT FOR YOU to only install new parts whenever possible. That's the Gilbert Promise! 




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Will my accident be covered by my insurance?

Consult with your auto insurance carrier to determine if you have the right coverage to pay for the type of claim you are filing.

While some shops have no problem putting used, junkyard parts on your vehicle, Gilbert Collision Center in Okeechobee will FIGHT FOR YOU to only install new parts whenever possible. That's the Gilbert Promise! 


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What do I do if the other driver doesn't have car insurance?

 

While most states require drivers to carry insurance by law, some drivers still choose not to. Uninsured or Underinsured Motorist coverage on your own policy will help you if you are injured in an accident with an uninsured or underinsured driver. Collision coverage may pay for vehicle damage. You should consult with your insurance provider to determine what coverages you currently have on your insurance policy.

While some shops have no problem putting used, junkyard parts on your vehicle, Gilbert Collision Center in Okeechobee will FIGHT FOR YOU to only install new parts whenever possible. That's the Gilbert Promise!


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Can Gilbert Collision give me legal advice?

Gilbert Collision Center and its affiliated entities are not law firms. None of our employees are lawyers, and we cannot give legal advice. Any answers provided by our team or on our website are for informational purposes only and should always be verified with a licensed legal representative.

While some shops have no problem putting used, junkyard parts on your vehicle, Gilbert Collision Center in Okeechobee will FIGHT FOR YOU to only install new parts whenever possible. That's the Gilbert Promise!

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What if my insurance provider and collision center/body shop disagree about the repair costs?

While there is a possibility that your insurance company rejects an estimate from a collision center/body shop, it is best that your collision center/body shop help coordinate a solution with your insurance company. While we do what we can to assist, there are often still times that you will need to communicate directly with your insurance provider.

While some shops have no problem putting used, junkyard parts on your vehicle, Gilbert Collision Center in Okeechobee will FIGHT FOR YOU to only install new parts whenever possible. That's the Gilbert Promise!


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Repair Process

What is Gilbert Collision Center's 7 Step Repair Process? c

1. Drop Off Your Vehicle
2. Damage Assessment
3. Body Repairs
4. Paint Refinishing
5. Reassembly
6. Quality Control and Clean-Up
7. Delivery to Customer

Many more details are included on our Repair Process page. 

While some shops have no problem putting used, junkyard parts on your vehicle, Gilbert Collision Center in Okeechobee will FIGHT FOR YOU to only install new parts whenever possible. That's the Gilbert Promise!


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How long should my repair take?

There are many factors to take into consideration regarding repair times. For example, the amount of damage to your vehicle, the availability of parts needed to complete your repair, additional damage found during the repair process, or communication and/or approvals from you or your insurance company, are just a few of the reasons repair times can fluctuate. While we do our best to provide an accurate completion date, any number of factors can change the completion timeframe and we will stay in communication with you on updates. Consult with your body shop/collision center representative to get a better idea of the repair time for your vehicle.

While some shops have no problem putting used, junkyard parts on your vehicle, Gilbert Collision Center in Okeechobee will FIGHT FOR YOU to only install new parts whenever possible. That's the Gilbert Promise!


Schedule Free Estimate

Does Gilbert Collision Center provide rentals while my vehicle is being repaired?

 

Yes, we do! If we are currently repairing your vehicle, a rental may be provided when available or we will help arrange one with a car rental company. Please ask our Collision Center team at the time of your appointment. Also, check with your insurance carrier for rental coverage.


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Ask Us A Question

  1. Gilbert Collision Center

    3550 Highway 441 S
    Okeechobee, FL 34974

    • Sales: 863-763-3154
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  • Contact our Sales Department at: 863-763-3154
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